Rules and Regulations

To guarantee a perfect technical organization and functioning of the rural house, guests of Casali dell’Osteria are kindly invited to thoroughly read and follow some simple rules.

Booking policy:
A deposit to the value of the 30% of the overall booking cost is required to secure the booking. In case of cancellation, the deposit will not be returned.
We accept postal orders and bank transfers.
Payment details will be given at the end of the booking process.

Arrivals:
Guests are invited to arrive between 3 p.m. and 8 p.m. and are also kindly invited to call the owners if any inconvenience occurred in order to find the best solution.

Departures:
On the day of the departure, guests are kindly invited to leave their rooms before 10 a.m. to allow the cleaning of the room.

The price includes:
hot water, electricity, gas (exclusively for use of the kitchen), barbecue, access to the swimming pool, loungers, umbrella, table and chairs, mountain bikes, courtesy soap and fresh and clean linen in all the apartment.
Wi-fi and Tv Sat ( Commom room)

The price does not include:
The laundry service costs €5 per machine wash.
Barbecue or fireplace wood costs €5 per crate.
Heating / air conditioning on consumption € 1.50 per hour
Since February 2013, a tourist tax of €0.70 per night was imposed by the town of Pienza. The tax applies to everybody over 14 y.o.

By law, a lifeguard is not mandatory near the Casali dell’Osteria swimming pool.
The conduct, especially of children, around the swimming pool and the other open areas is placed directly under the guests’ responsibility.

Thankful for the cooperation, Casali dell’Osteria wishes its guests a pleasant stay!